Replacement/Exchange Policy

7-Day Return, Replacement & Exchange Policy

We want you to be completely satisfied with your CurveNaari purchase. If you receive a damaged or incorrect product, or experience a size issue, please contact us within 7 days of delivery.

Eligibility

Damaged or Incorrect Product

If you receive a damaged or incorrect product, you may request a replacement or refund within 7 calendar days of delivery. All claims are subject to verification.

Size Issue

If you experience a size issue, you may request one size replacement within 7 calendar days of delivery.

The replacement is subject to availability. If the required size is unavailable, you may select another product of the same or higher value. Any price difference must be paid before the replacement is processed.

Refunds are not available for size or fit issues.

Product Condition

To qualify for a return, replacement, or exchange:

  • The product must be unused, unworn, unwashed, and unaltered.

  • All original tags must remain attached.

  • The original packaging and accessories must be intact.

  • The product must not have stains, odours, damage, or other signs of use.

  • Only one replacement or exchange is allowed per order.

If you receive a damaged or incorrect product, please do not use, wash, or alter it.

Mandatory Unboxing Video

A continuous package-opening video is required for damaged or incorrect product claims.

The video must clearly show:

  • The sealed parcel before it is opened

  • The shipping label on the parcel

  • The complete package-opening process

  • The damaged or incorrect product received

Please email the video to curvenaari@gmail.com along with your order number and details of the issue. Claims are reviewed after the required information has been received.

Reverse Pickup and Shipping Charges

Reverse pickup is available in most serviceable locations. If pickup is unavailable at your location, our support team may ask you to self-ship the product.

  • For an approved damaged or incorrect product claim, CurveNaari will cover the applicable return shipping cost.

  • For a size replacement or exchange to another product, applicable shipping charges, if any, will be communicated before the request is processed.

  • Any price difference for a higher-value replacement product must be paid by the customer.

Please do not send a product back without first receiving confirmation from our support team.

Replacement Delivery

Once the claim is approved and the original product has been picked up or received, the replacement will generally be delivered within 7–8 business days. Delivery time may vary depending on product availability and location.

Refunds

Refunds are available only for approved damaged or incorrect product claims.

After the returned product has been received and inspected:

  • Prepaid-order refunds will be processed to the original payment method.

  • COD-order refunds will be processed through UPI or bank transfer.

  • The time required for the refund to appear may depend on your bank or payment provider.

Refunds are not offered for size issues, change of mind, personal preference, or refusal to accept an eligible replacement.

Items Not Eligible

A return, replacement, or exchange cannot be accepted when:

  • The request is submitted more than 7 days after delivery.

  • The product has been used, worn, washed, altered, or damaged after delivery.

  • The original tags, packaging, accessories, or complimentary items are missing.

  • The product is hygiene-sensitive or innerwear, except where it was delivered damaged or incorrectly.

  • The product was clearly marked “Final Sale” or “Non-Returnable” before purchase, except where it was delivered damaged or incorrectly.

Regular sale or discounted products follow the same policy unless they were specifically marked “Final Sale” or “Non-Returnable” before purchase.

How to Submit a Request

Email curvenaari@gmail.com or call 8128749566 within 7 days of delivery.

Please provide:

  • Your order number

  • Your registered name and contact number

  • A brief description of the issue

  • Your preferred resolution

  • Clear photographs of the product

  • A continuous unboxing video for damaged or incorrect product claims

Our support team will review your request and provide the next steps.